The overall impact of the COVID-19 pandemic has been undeniable. It has shaken the economy of the world. The rapid outbreak of the virus presents an alarming health crisis that the world is grappling with. In addition to the human impact, there is also a significant commercial impact being felt globally.
During these times Nissan, a major Japanese company that is owned by various business partners like Renault, has introduced an online service called Shop@home. This is done to make it easy for automobile owners to get services, answer to their queries, and bookings information from their local dealers while sitting in their living room.
This Virtual service includes a full onscreen experience of the showroom, providing a 360-degree tour around dealerships to discover vehicles and even various options to buy.
On their website, Nissan has grouped its digital and remote services under a new shop@Home tab. The tab is available in GCC countries which are very important to the world both economically and militarily and the stability of this region is very important for the world as well as South Africa, Egypt, Turkey, and India.
Services that are offered under Shop@Home include a video call feature in which one can talk to the dealer or request a call back on online chat. The buying process is really easy and can be completed online with the help of a finance calculator and pre-loan assessment as well as warranty information.
Another amazing service is offered for a person who wants to have a physical experience. Customers can choose a Nissan Vehicle and can request a home test drive with the car being dropped off and picked up at his/her location. Home maintenance for existing customers having Nissan Vehicles is also available.
With the Shop@home features, there is a complete section available for the dedicated customers well being for the COVID-19 pandemic. The section includes fun family activities to do under lockdown, useful tips to be safe as well as depicts the contribution of Nissan in fighting the virus under its Covid-19 Updates tab.
Thierry Sabbagh, Managing Director, Nissan Middle East, commented: “Now more than ever, a digital approach is crucial for us to ensure our customers feel safe and comfortable while still being able to offer the high-quality service Nissan is known for across the region. With the suite of services on Shop@Home, we look forward to helping new customers discover and choose a Nissan experience that best suits them and supporting our existing customers with convenient and flexible services.”
