Digital customer experience is the sum of digital interactions between a customer and a company and the resulting impression that a customer walks away with.
Renault Arabian Automobiles in Progressing upon the path towards the future of car purchasing has launched a one-stop digital journey which seeks to offer customers the opportunity to easily browse and choose their dream cars as well as book a test drive from the comfort of their homes.
Customers would be able to immerse themselves in a virtual experience, which will include a virtual tour of the showroom at Sheikh Zayed Road to get a close look of the models of their choice and also they can check out the interior features of the diverse vehicle range. Designed with the future and the comfort of customers in mind, the 360-degree virtual walkthrough will allow visitors to explore each car in detail and learn more about their specifications.
Renault Arabian Automobiles, Dubai is likewise giving clients the chance to associate with a sales consultant for a video conference and have every one of their inquiries replied on the spot dynamically and engagingly. Guests can likewise book a test drive that will be sent directly to them, completely fully sanitized and catered to prioritize their comforts and convenience.
Renault embraced this potential for customer relationship building to create services that would be useful to its customers and create new avenues for growth.
